Providing excellent quality after-sales service support to our customers around the world is one of GoodWe´s top strategic priorities. Reflecting this commitment Goodwe has signed an aftersales service agreement with MONSOL, a Spanish company specialized in providing advanced monitoring solutions and services for solar power plants all around the world. Monsol supplements all the infrastructure already developed by GoodWe in-house for providing after-sales services to our customers in the region.
With a focus on Spain and Portugal, Monsol assists Goodwe's customers to close the service loop after sales, providing not only remote support and a technical hotline, but also personnel for on-site assistance. Understanding Goodwe's products is the key for Monsol to support its growing number of customers on the Iberian Peninsula, nurturing a close and professional relationship with foresight and service commitment.
The Iberian solar market for self-consumption is in the midst of a significant boom and GoodWe’s expanding portfolio of products meets the diversified requirements of this market segment. Now, thanks to our partnership with Monsol, our customers can rest assured that GoodWe will stay close enough to support them for any technical issue that they may encounter along the road.
MONSOL covers the full range of GoodWe's products, giving full support to GoodWe’s wide variety of customers, from end-users to EPC teams, from owners of residential systems over storage based hybrid systems up to larger Commercial and Industrial installations.
The agreement was signed by Thomas Haering, Managing Director of GoodWe Europe GmbH and José Luis Vilches, CEO of MONSOL.
"Producing reliable inverters of the highest standards and according to our customers demand is what GoodWe is all about", says Thomas Haering, Managing Director at GoodWe Europe GmbH. "But this is only one side of the coin. To manifest our position in the global market and to give assurance to our clients, a reachable and competent after-sales service is essential. We are proud to work with such an experienced and well-known partner as Monsol, helping us to provide a high-level and continuous support".
"A good communication and fast response to our customers is what we are dedicated to. Our long time involvement in the industry gives us the necessary experience to act quickly upon any requirements and to ensure an uninterrupted operation of PV plants", says José Luis Vilches, CEO of Monsol. "We are excited to partner with one of the world's leading inverter manufacturers and to ensure a hassle free performance of our mutual clients investments”.
GoodWe is a leading, strategically-thinking enterprise which focuses on research and manufacturing of PV inverters and energy storage solutions. With an average monthly sales volume of 30,000 pieces in 2019 and 12 GW installed in more than 100 countries, GoodWe solar inverters have been largely used in residential rooftops, commercial systems and energy storage systems.
GoodWe was ranked by Wood Mackenzie as the World Top 7 solar inverter manufacturer in 2019. GoodWe benchmarks its success on the success achieved by its customers by identifying and integrating the most advanced components and techniques available while offering an unparalleled after-sales service.
GoodWe has set up an integrated service system for pre-sale, in-sale and after-sale and has established service centers worldwide.
The company has developed a concept of workshops which aim to offer global support to all customers including project consulting, technical training, and onsite support and after-sales service.
As a stable, bankable company, GoodWe has built its corporate reputation by achieving sustainable growth in every market it operates in.
A prudent, step-by-step approach of strategic growth and consolidation offers longevity, profitable growth and increased market share; a business model also adopted by some of the world’s leading renewable companies.
For more information, visit https://www.goodwe.com/
Well established in Spain, with a 200m2 headquarter in Málaga for storing, training and testing inverters and an additional warehouse in Barcelona, MONSOL has been a recognized brand with an excellent reputation since 2006. With 14 years of experience, MONSOL monitors photovoltaic power plants with a total generation capacity exceeding 2GW and a portfolio of more than 1000 satisfied clients.
MONSOL also develops a large variety of products ranging from Software and Communication Solutions as well as Hardware Manufacturing. Designing and manufacturing effective and dynamic tools to allow their clients to monitor their PV plants and home systems, has been another key focus. Real-time analysis, energy consumption and production monitoring and the production of physical preventive maintenance systems are just a few of its additional and self-developed solutions to better assist their clients.
Since 2010, MONSOL became a major player in the market of reading, processing and displaying information from electricity meters for consumption and production, using customized communication services such as GSM cards, Rural Wi-Fi and satellite connections.
The current demand of the market and the new situation in the Solar industry is urging Monsol to extend their excellent technical and logistic support and customer service to 365 days a year, which is planned for 2020.
For more information, visit https://monsol.net/en/